Apple Pay Not Working On iPhone 15 And iPhone 15 Pro Max– Solutions

Apple Pay Not Working On iPhone 15 And iPhone 15 Pro Max– Solutions

Are you facing challenges with Apple Pay Not Working on your new iPhone 15 or iPhone 15 Pro Max? A lot of users who recently upgraded their iPhones to the lastest iOS 17.0.3 are facing issues related to Apple Pay not working.

It can be really embarrassing when you try to make payments for something and your contactless payment option is having a glitch. On that note, we did some home work and came up with some solutions based on user’s experience.

Symptoms Of Apple Pay Not Working On Your iPhone 15 or 15 Pro Max 

Users have reported intermittent failures with Apple Pay on iOS 17.0.3. Despite initiating the payment process, the screen prompts to “Hold near reader” with no response. Even after multiple attempts and changing cards, the issue persists. Some users also experience wallet freezing, complicating the situation.

Learn More: How to Transfer Money from Apple Pay to Your Bank Account or Debit Card

How to Troubleshoot

  1. Card Switching: Some users attempted to use different cards to rule out card-specific problems – at the end, it was unsuccessful.
  1. Card Re-Adding: Other users tried to delete and re-added the main card – the problem persisted. You can also try this step if yours still hasn’t worked. 
  1. Device Diagnostics: Users who visited the nearest Apple Store for  diagnostics showed no issues with the iPhone components. What does this mean, the fault isn’t from the users and since the system doesn’t see anything wrong. This complains prompted Apple to give out new devices to some customers but it wasn’t really the solution.
  1. NFC Reader Test: An in-store NFC reader test failed, pointing towards a software problem.

Also Read: How to Remove a Card from Apple Wallet: A Step-by-Step Guide

How to Contact Apple Pay Support for Complaints:

If you’re facing persistent issues, reaching out to Apple Pay support can provide valuable assistance. Here’s how you can do it:

  1. Online Support:
  •   Navigate to the Apple Pay section and explore troubleshooting guides.
  •  If your issue persists, use the online chat or email support options.
  1. Phone Support:
  • Call Apple Support directly for real-time assistance. Reach out to support via phone call if you live in any of this countries, United States 1-800-275-2273 ; Canada 1-800-263-3394. Otherwise, visit Apple support here to get a phone number for your country.
  •  Have your device details and a description of the issue ready for efficient troubleshooting.

Read More: How to Claim Your Payout in the Apple ‘Batterygate’ Lawsuit via Apple Pay

Apple Pay on iphone 15 or 15 Pro Max Diagnosis:

Despite successful device diagnostics at the Apple Store, an in-store NFC reader test failed, indicating a potential software glitch. The issue seems to be specific to the iOS version 17.0.3.

Apple Pay Not Working On iPhone 15 And iPhone 15 Pro Max– Solutions

Possible Solutions to Apple Pay Not Working On iPhone 15 or 15 Pro Max 

  1. Log Out and Restart:
  •  Log out of your Apple ID account. The moment you first encounter this issue, first thing is to logout your ID from your apple device. When you logout your Apple ID from your iphone 15 or 15 Pro Max, your phone clears the cache session enabling Apple Pay to work when next you login.
  •  Restart your iPhone. The next step after the first one is to restart your device. Just turn it off before login. The cache session I mentioned above would clear when you restart your phone.
  •  After restarting, add cards and attempt a transaction. Try add your add again and perform a transaction to see if the issue persist. Possibly, if you have another card different from the first one, add it and run a transaction one more time.
  1. Contact Apple Support
  • Reach out to Apple Support for remote diagnostics.
  • Verify NFC functionality through remote diagnostics.
  1. Apple Store Visit
  • If remote diagnostics are inconclusive, schedule an appointment at the Apple Store Genius Bar.
  • Request in-person verification of NFC functionality.

Final Thoughts 

While the exact cause of Apple Pay issues on iPhone 15 and iPhone 15 Pro Max remains elusive, a software glitch is suspected. Users are advised to try the suggested troubleshooting steps, reach out to Apple Support, or visit the Genius Bar for further diagnostics and solutions.

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